Because your property deserves more than “just another tenant”
Letting a property isn’t just about finding someone to move in – it’s about protecting your investment, securing reliable income, and knowing you’ve got a team who’ll keep things running smoothly.
At Tracy Thorne Estates, we treat lettings with the same care and commitment as sales – because in many ways, they’re not so different. Both need proper pricing, strong marketing, clear communication, and expert handling from start to finish.
Over 30 years of local experience in Chislehurst, Bromley, Bexley and surrounding areas
A truly independent agency that works for you, not a head office
Transparent fees, full compliance, and no cut corners
Long-term landlord relationships built on trust and results
We don’t just get properties let – we get them let properly.
Accurate rental valuation and advice tailored to your goals
Guidance on legal obligations and documentation (EPC, EICR, Gas Safety etc.)
Marketing strategy for your property: online, via social media, and via our tenant database
Accompanied viewings, detailed referencing, and clear tenancy agreements
Full property management, if selected, including rent collection, maintenance coordination and ongoing tenancy administration
One annual property visit by a professional clerk, charged at £54, inclusive of VAT
Serve or advise on appropriate notice periods and grounds for possession
Full check-out process and deposit handling via TDS
Re-marketing and advice on achieving continuity or higher rent (if appropriate)
Letting properly isn’t a one-time task - it’s an ongoing responsibility. We do it with care, consistency and urgency when it matters.
CHECK OUR SERVICES
Whether it’s your first time letting a former home or you’re an experienced investor with a portfolio, we’ll tailor our service to suit you.
You’ll have a named contact, fast replies, and honest advice – always.
We aim to be the first number on your phone whenever you need lettings advice, and the only name you recommend to others.
Not all of the property industry is regulated, but we have joined Propertymark voluntarily to demonstrate our transparency and ensure that we are at the forefront of developments in the industry.
Check our membership page
Membership No. D11674-0. TPO Members are expected to conduct business practices in-line with a strict Code of Conduct. In line with the Ombudsman’s Terms of Reference, TPO can consider complaints raised by consumers against TPO Members against these obligations.
See our membership certificate
At the end of a tenancy, TDS provides a free, impartial dispute-resolution service where proposed deductions from the deposit cannot be agreed. The disputed amount will be dealt with in accordance with the TDS scheme rules while the evidence is considered.
TDS Scheme Rules
Propertymark describes CMP as protection where an agent misappropriates rent, deposits or other client funds, rather than general negligence. The £15 million annual scheme limit and £50,000 maximum individual award shown are current.
See our certificateWe offer three levels of service: Full Management, Rent Collection, and Let Only; each designed to suit your needs and how involved you want to be.
Ongoing Management Fee: 14.4% of the monthly contractual rent, subject to a minimum fee of £180 per month.
Initial Tenancy Administration: £360
AML and Sanctions Check: £30 per check
Included within the Management Fee:
Additional charges:
Our Annual Rent Revision Service includes a review of current market conditions and comparable evidence, advice on the achievable rent, preparation and service of the statutory rent-increase notice and liaison with the tenant.
Representation or attendance at the First-tier Tribunal is not included and will be charged separately.
Ongoing Rent Collection Fee: 12% of the monthly contractual rent, subject to a minimum fee of £180 per month.
Initial Tenancy Administration: £360
AML and Sanctions Check: £30 per check
Additional charges:
Our Annual Rent Revision Service includes a review of current market conditions and comparable evidence, advice on the achievable rent, preparation and service of the statutory rent-increase notice and liaison with the tenant.
Representation or attendance at the First-tier Tribunal is not included and will be charged separately.
Best for experienced landlords who want help finding a tenant, then managing things themselves.
Fee: 6 weeks’ rent (inc. VAT) This fee is payable in full when the tenancy commences.
Additional charges:
Let Only landlords remain responsible for the ongoing management of the tenancy and all statutory and regulatory obligations once the tenancy has commenced.
Where we arrange works or services on a landlord’s behalf, a contractor administration surcharge of 12% of the contractor’s invoice will apply.
This covers the organisation, administration and payment of the contractor and will be shown on the landlord’s management statement.
Additional services may include:
All contractors are instructed on the landlord’s behalf.
Additional attendance and administration charges:
All charges are inclusive of VAT.
Full details of our services, charges and the circumstances in which they apply are contained within our Landlord Fees and Service Levels document and our Landlord Terms of Business.
£60 per month (inc. VAT)
For landlords with empty properties who want regular visits and reports.
The information below summarises some of the principal legal obligations affecting landlords in England. Requirements can vary according to the property, tenancy and local licensing arrangements.
Where a tenancy deposit is taken, it must be protected in a government-approved tenancy deposit scheme within 30 days of receipt.
The tenant and any relevant person must also be given the required prescribed information within the same 30-day period.
A valid Right to Rent check must be completed for every adult who will occupy the property as their only or main home before the tenancy begins.
Checks must be carried out using an approved Home Office online service or the prescribed document-checking process. Evidence of the completed check must be retained.
Follow-up checks may be required where an occupier has a time-limited right to rent.
Most rental properties must have a valid Energy Performance Certificate with a minimum rating of E, unless a valid exemption applies.
A valid copy must be given to the tenant free of charge before the tenancy begins.
Where a property has relevant gas appliances, flues or pipework, a gas safety check must be completed by a Gas Safe registered engineer at least every 12 months.
A copy of the valid Gas Safety Record must be provided to a new tenant before they occupy the property. Existing tenants must be given a copy within 28 days of each annual check.
The electrical installation must be inspected and tested by a suitably qualified person at least every five years, or sooner if the electrical report specifies an earlier date.
A copy of the Electrical Installation Condition Report must be given to a new tenant before they occupy the property. Existing tenants must receive a copy within 28 days of the inspection.
Where the report identifies remedial or further investigative work, this must be completed within 28 days or within any shorter period specified in the report.
Landlords must ensure that:
The property may require additional alarms or fire-safety measures depending on its layout, use and any applicable licensing conditions.
For new assured periodic tenancies created on or after 1 May 2026, landlords must provide the tenant with the prescribed written information about the key terms of the tenancy before the tenancy agreement is signed or otherwise agreed.
This information may be included within the written tenancy agreement or provided separately.
The former How to Rent guide is no longer part of the requirements for new assured periodic tenancies.
Depending on the property and tenancy, the tenant must be provided with the relevant documents, which may include:
Landlords are responsible for keeping rented homes safe, fit for human habitation and in a reasonable state of repair.
This includes responsibility for:
Our Full Management service helps landlords manage their ongoing legal, safety and administrative responsibilities – with clear advice and no cut corners.
📞 Have questions? Call us on 020 8304 0997
📧 Or email: property@tracythorne-estates.co.uk
William Theakston T/A Tracy Thorne Estates Limited may recommend contractors and other third-party suppliers where we believe their services may be helpful. Clients are under no obligation to use any supplier we recommend and may choose their own provider.
Contractors
When arranging maintenance or repair work, we may retain an agreed percentage of the contractor’s invoice. The amount varies according to the contractor and service. Details of the applicable payment will be disclosed before the contractor is instructed.
Landlords are also charged an administration surcharge of 12% inclusive of VAT on the contractor’s invoice, as set out in our Landlord Terms of Business.
Other Recommended Suppliers
We may receive a referral fee, commission, rebate or other financial benefit from suppliers we recommend, including solicitors, mortgage advisers, surveyors, EPC providers and insurance providers.
The nature and amount of any payment or benefit will be disclosed before the referral is made. Clients are under no obligation to use a recommended supplier.
Last updated: September 2026
You're not the only one - and yes, you can switch.
Letting a property should be simple, secure and stress-free. But if your current agent is falling short – missed rent, poor service, no updates — you may be thinking of making a change.
We regularly take over tenancies where:
Property management is non-existent or reactive
Tenants are frustrated and communication is poor
Compliance and documentation have been neglected
Rent isn’t being chased or accounted for properly
Whether your tenant is already in place or the property is about to become vacant, we’ll talk you through your options — and help with a smooth, professional handover.
We’ll review your existing agreement and advise if and when you can switch — no pressure, just clarity.
📞 Speak to Tracy, Lisa or Lauren on 0208 304 0997
📧 Or email: property@tracythorne-estates.co.uk
