Because your property deserves more than “just another tenant”
Letting a property isn’t just about finding someone to move in – it’s about protecting your investment, securing reliable income, and knowing you’ve got a team who’ll keep things running smoothly.
At Tracy Thorne Estates, we treat lettings with the same care and commitment as sales – because in many ways, they’re not so different. Both need proper pricing, strong marketing, clear communication, and expert handling from start to finish.
Over 30 years of local experience in Chislehurst, Bromley, Bexley and surrounding areas
A truly independent agency that works for you, not a head office
Transparent fees, full compliance, and no cut corners
Long-term landlord relationships built on trust and results
We don’t just get properties let – we get them let properly.
Accurate rental valuation and advice tailored to your goals
Guidance on legal obligations and documentation (EPC, EICR, Gas Safety etc.)
Marketing strategy for your property: online, via social media, and via our tenant database
Accompanied viewings, detailed referencing, and clear tenancy agreements
Full property management (if selected) including rent collection, maintenance, and inspections
Regular property visits to ensure your home is being looked after
Ongoing legal compliance and reminders of key dates
Prompt handling of issues with fairness to both landlord and tenant
Serve or advise on appropriate notice periods and grounds for possession
Full check-out process and deposit handling via TDS
Re-marketing and advice on achieving continuity or higher rent (if appropriate)
Letting properly isn’t a one-time task - it’s an ongoing responsibility. We do it with care, consistency and urgency when it matters.
CHECK OUR SERVICES
Whether it’s your first time letting a former home or you’re an experienced investor with a portfolio, we’ll tailor our service to suit you.
You’ll have a named contact, fast replies, and honest advice – always.
We aim to be the first number on your phone whenever you need lettings advice, and the only name you recommend to others.
Not all of the property industry is regulated, but we have joined Propertymark voluntarily to demonstrate our transparency and ensure that we are at the forefront of developments in the industry.
Check our membership page
TPO Members are expected to conduct business practices in-line with a strict Code of Conduct. In line with the Ombudsman’s Terms of Reference, TPO can consider complaints raised by consumers against TPO Members against these obligations.
See our Code of Conduct
At the end of a tenancy, if there's a dispute about the security deposit, the TDS offers free dispute resolution services. If the amount to be returned is not agreed upon, the TDS will hold the deposit until the dispute is resolved.
TDS Scheme Rules
The Propertymark CMP scheme is one of the approved schemes. They inspect our client account annually and will reimburse landlords and tenants up to a total of £15 million per year if we are negligent with your money. There is a maximum award of £50,000 per individual claim.
See our certificateWe offer three levels of service: Full Management, Rent Collection, and Let Only; each designed to suit your needs and how involved you want to be.
Initial Letting Fee:
3 weeks’ rent (inc. VAT)
Ongoing Management Fee:
14.4% inc. VAT of monthly rent
This is our all-inclusive service – ideal for landlords who want complete peace of mind.
Monthly rent collection
Property visits
Maintenance and repairs coordination
Full legal compliance
End-of-tenancy handling
Initial Letting Fee:
3 weeks’ rent (inc. VAT)
Ongoing Fee:
12% inc. VAT of monthly rent
Perfect if you’re happy to manage the property yourself but want help with the financials:
Rent collection
Late payment follow-ups
Monthly statements
Deposit handling
Fee: 6 weeks’ rent (inc. VAT)
Best for experienced landlords who want help finding a tenant, then managing things themselves.
Marketing and tenant sourcing
Referencing and tenancy agreement
Deposit registration via TDS
(applicable to all services unless stated otherwise)
Tenancy administration (start of tenancy): £360 inc. VAT
Renewal or rental increase: 2.3% inc. VAT of monthly rent
Mid-tenancy addendum: £240 inc. VAT
Deposit registration (annually): £30 inc. VAT
£60 per month (inc. VAT)
For landlords with empty properties who want regular visits and reports.
All tenant deposits must be placed in a government-approved scheme such as the Tenancy Deposit Scheme (TDS) within 30 days of receipt.
You must also issue prescribed information confirming where and how it’s protected.
Landlords must carry out Right to Rent checks on all adult tenants before the start of a tenancy. This includes checking original ID and visa documents and retaining copies.
A valid EPC rated E or above is required for all rental properties. You must provide a copy to your tenant before the tenancy begins.
If your property has gas appliances, you are required to have an annual Gas Safety Certificate, issued by a Gas Safe engineer. A copy must be given to the tenant at move-in and on renewal.
As of April 2021, landlords must have an Electrical Installation Condition Report (EICR) carried out every 5 years. Any urgent work must be completed within 28 days.
A smoke alarm must be fitted on each floor
A carbon monoxide alarm is required in every room with a solid fuel appliance
All alarms must be tested and recorded as working on move-in day
You are legally required to provide your tenant with the latest ‘How to Rent’ guide, issued by the Government, at the start of the tenancy.
You must issue the tenant with:
A copy of the tenancy agreement
Deposit scheme certificate and prescribed information
Valid EPC, Gas Safety, and EICR
The How to Rent guide
You’re legally responsible for maintaining:
The structure and exterior of the property
Heating and hot water systems
Bathrooms, kitchens, and plumbing
Electrical wiring and installations
Not sure what you need to provide? We’ll take care of it all with our Full Management service – no stress, no surprises.
📞 Have questions? Call us on 0208 304 0997
📧 Or email: property@tracythorne-estates.co.uk
You're not the only one - and yes, you can switch.
Letting a property should be simple, secure and stress-free. But if your current agent is falling short – missed rent, poor service, no updates — you may be thinking of making a change.
We regularly take over tenancies where:
Property management is non-existent or reactive
Tenants are frustrated and communication is poor
Compliance and documentation have been neglected
Rent isn’t being chased or accounted for properly
Whether your tenant is already in place or the property is about to become vacant, we’ll talk you through your options — and help with a smooth, professional handover.
We’ll review your existing agreement and advise if and when you can switch — no pressure, just clarity.
📞 Speak to Tracy, Lisa or Lauren on 0208 304 0997
📧 Or email: property@tracythorne-estates.co.uk
