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Renting with Tracy Thorne Estates

Making your move simple, safe and stress-free

At Tracy Thorne Estates, we believe that tenants deserve the same level of care, respect and attention as landlords – because finding a place to live isn’t just about bricks and mortar, it’s about feeling at home. Renting should be straightforward, secure, and fully supported from start to finish. That’s why we offer quality, well-managed homes across Chislehurst, Bexley, Sidcup and Bromley, with a small, dedicated team who genuinely care about your journey. Whether you’re new to renting, relocating for work, or looking for a long-term place to settle, we’re here to guide you every step of the way.

Why Rent with Us?

Not all letting agents are the same. Some operate without proper regulation or training – but we’re different. We’re fully compliant, experienced, and accountable to recognised governing bodies, meaning:

  • Your deposit will always be protected in a government-approved scheme

  • Your tenancy rights are respected at every step

  • We’re here to help you, not just manage paperwork

We’ve worked with tenants across Chislehurst, Sidcup, Bexley and Bromley for decades, and we’re committed to offering fair, responsive and friendly service.

What You Can Expect

From your first viewing to check-out day, we aim to make your rental experience smooth, safe and positive.

🏠 Quality Homes

Many of the homes we manage were once our landlords’ own properties — cared for and maintained to a high standard.

🔐 Safety & Legal Compliance

All our properties meet current legal standards and safety regulations — with up-to-date gas safety checks, smoke alarms, and EPCs.

🔄 Regular Property Visits

We carry out routine property checks, not just for the landlord’s peace of mind but to ensure you’re comfortable and happy, too.

Your Renting Journey

We’re here to support you every step of the way; whether you're planning a short stay or settling in for the long term.

1

1. Register with us

We’ll take time to understand what you’re looking for and help match you to the right home - including properties not yet online.

2

2. Attend Viewings

We accompany you to viewings, answer questions, and explain anything you’re unsure about.

3

3. Apply & Reference

If you’d like to apply, we’ll guide you through the referencing process and keep you updated.

4

4. Sign & Move In

Once approved, we’ll handle the paperwork and ensure everything’s ready for a smooth move-in day.

5

5. Live Comfortably

Need something fixed? Have a question about your tenancy? Our property management team is just a phone call away.

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6. End of Tenancy

When it’s time to move on, we’ll handle the check-out process fairly and return your deposit promptly (minus any agreed deductions).

Local Advice & Hidden Gems

Chislehurst sign🧭 Local Advice & Hidden Gems

We don’t just hand you the keys – we can also help you get to know the area. Whether you’re moving from across town or further afield, we can point you to the best:

  • Schools, shops and leisure spots

  • Bus routes and train stations

  • Local parks, pubs and cafes

 

💬 Got Questions? We’re All Ears.

Yes, we do ask a lot when you first register – but that’s because we care about getting things right. The more we know about your situation, the better we can match you to the right property and give landlords confidence in your application.

📞 Call us on 0208 304 0997
📧 Or email: property@tracythorne-estates.co.uk

We take your renting journey seriously – and we’re here to help at every step.

Tenant Fees

We believe in clear, fair fees – no hidden charges, and everything explained upfront.

Tenant Fees (for Assured Shorthold Tenancies)

Holding Deposit

One week’s rent (per tenancy)
This reserves a property while we complete referencing and paperwork.
This may be withheld if a prospective tenant or guarantor withdraws, fails a Right to Rent check, provides false information, or fails to sign their tenancy agreement within 15 calendar days (or the agreed deadline).

Security Deposit

Held to cover damage, unpaid rent or breaches of tenancy.

  • Five weeks’ rent (for annual rent under £50,000)
  • Six weeks’ rent (for annual rent of £50,000 or over)

Unpaid Rent

Interest charged at 3% above the Bank of England base rate from rent due date until cleared (applies after 14 days of arrears).

Lost Keys or Security Devices

Tenants are liable for the actual cost of replacement.
If locks need changing, we’ll charge for locksmith fees, new keys and any related costs.
Additional admin: £10 per hour (inc. VAT) if incurred.

Tenancy Changes (Tenant Request)

  • Contract variation: £50 (inc. VAT)
  • Change of sharer: £50 (inc. VAT) or reasonable cost if higher
    Covers landlord consent, referencing, deposit registration, and new legal documents.

Early Termination (Tenant Request)

You’ll be liable for the landlord’s re-letting costs and rent due until a replacement tenancy begins.
These costs won’t exceed the total rent left on your current agreement.

We’re members of ARLA Propertymark, and all client money is protected.

Redress provided by The Property Ombudsman.